From Temp Desk to Trusted Fixer – How Jenessa Miller Turned Curiosity into Career Capital

Season 2, Episode 7 – The Come Up Chronicles: Jenessa Miller’s Extraordinary Journey

Quick-look Bio

  • Current role   Senior Inside Account Manager, Nationwide Property & Appraisal Services (NPAS)
  • First NPAS gig   Corrections desk, 2012
  • Previous life   Wholesale & retail processing (2001-2008); mortgage-broker ops (2009-2012)
  • Where she logs in   Central Jersey—close enough to hit Wawa but far enough to skip Turnpike traffic
  • Home crew   15-year husband + rising 9th- & 6th-graders + 80-lb “mystery-mix” pup named Rip (yes, after Yellowstone)
  • Weekend alter-ego   Comic-Con handler—look for the headset and the emergency Sharpie

The 4-Habit Ladder

HabitWhat It Looks LikeCareer ROI
🗃️ Document the pain Created a “bug list” of every late-order reason while still a temp. Piloted the first corrections SOP → full-time seat 3 months later.
☕ Teach in micro-chunks 10-minute Friday “Slack clinics” on fee escalations for new hires. Cut late orders 31 % and snagged first promotion.
🔄 Run the “2-Yes Rule” Won’t pitch a process tweak unless two appraisers agree to test it. Client NPS in her queue: 91.
✂️ Prune the plate Each promotion = delete one hobby (now it’s yoga + family + Comic-Con). Keeps burnout at bay—11 key lenders, zero churn.

Mic-Drop Moments

  • “Solve tiny problems fast—big problems will eventually ask for you.”
  • “LOs don’t need miracles. They need one phone call instead of seven emails.”
  • “If a process can’t survive two appraisers, it’s not ready for ops.”
  • “Success is learning to prune. Every yes costs a hobby.”

Rapid-Rush Recap

⚡ Rapid-Rush Q ⚡ Jenessa’s A
Blue-dot or green-dot life? Green. Whole house is Samsung—even the smart fridge.
Fuel stop of choice Wawa: pork-roll, egg & cheese, salt-pepper-ketchup + 20-oz cold-brew.
Latest binge-watch Yellowjackets—“Not what you expect.”
Hidden weekend gig Celebrity handler at Comic-Con; husband runs security escort.
Playlist while clearing lates Jelly Roll → Shinedown → Patsy Cline (yes, really).

TL;DR – Episode Takeaways

  • Track the bugs. Your “annoyance spreadsheet” is tomorrow’s promotion pitch.
  • Micro-teaching builds influence—15-minute Slack clinics kept her queue late-free.
  • Pair every ops idea with appraiser feedback (Jenessa’s 2-Yes Rule).
  • Trim the calendar as the title grows; energy beats busy-badge culture.

📌 Jenessa’s story proves career compounding isn’t random—it’s disciplined curiosity and repeatable habits.

👉 Listen to the full conversation: https://rss.com/podcasts/valunation/1124490/
📸 More behind-the-scenes: @valunationpodcast on Instagram

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