Season 1, Episode 4 – Interview with Mike Moore

In this episode of ValuNation, host Charlie Johnson sits down with Mike Moore, a seasoned appraiser with nearly 20 years in the field. Together, they explore the often rocky—but essential—relationship between appraisal management companies (AMCs) and appraisers. The conversation is honest, detailed, and full of insider insights that challenge both sides to do better.

🎧 Listen to the episode: Episode 4 on RSS
📍 Key topics: appraiser-AMC relationship, fee structures, communication gaps, process improvements

Appraisers vs. AMCs: Why It’s So Tense

Mike doesn’t sugarcoat it—many appraisers have had frustrating experiences with AMCs over the years. From slow communication to what he calls “nickel-and-dime” fee structures, appraisers often feel undervalued.

“The relationship with AMCs has always been a little bit combative,” Mike admits. “It’s gotten better, but there’s still a long way to go.”

Charlie agrees and explains how Nationwide has worked hard to bridge that gap—treating appraisers like partners, not contractors.

The Problem with Rigid Processes

Mike points out that one of the biggest pain points is the lack of flexibility in AMC workflows. Every appraiser works differently, and sometimes those workflows clash with overly strict systems.

“Not every report is the same,” Mike explains. “Some need more detail, more comps, more time. But the deadlines and structure don’t always reflect that.”

Charlie acknowledges this and notes that Nationwide tries to allow for realistic turn times and nuanced expectations.

Fee Shopping and Race to the Bottom

One of the more controversial topics? Fee shopping. Mike describes how appraisers will often receive a job offer with a low fee—only to see it relisted at a higher rate later when no one bites.

“It feels like you’re being lowballed just to see who’ll take it first,” he says. “That erodes trust.”

Charlie agrees it’s a toxic practice and explains that Nationwide avoids fee shopping in favor of transparent pricing and value-based assignments.

What Good Looks Like

Despite the criticism, Mike is quick to point out that not all AMCs are created equal. He praises companies that:

• Allow direct communication with processors or underwriters
• Set reasonable expectations and timelines
• Pay fairly and on time
• Treat appraisers like professionals

“It’s about respect,” Mike says. “If an AMC treats me like a number, they’ll get the bare minimum. But if they treat me like a partner? I’ll go the extra mile.”

Advice to Fellow Appraisers

Mike wraps up the conversation with advice to his peers:

• Be professional. Even if the AMC isn’t.
• Speak up. Don’t be afraid to ask for clarity or advocate for fair fees.
• Stay sharp. Keep learning and adapting—especially as the industry changes.

TL;DR – Episode 4 Takeaways

• The AMC-appraiser relationship still has friction—but it’s improving.
• Appraisers want flexibility, fair fees, and respect—not bureaucracy.
• Fee shopping damages trust and leads to low-quality work.
• Good AMCs build relationships, not just rosters.
• Both sides can improve by being more transparent, responsive, and professional.

📌 Keep Listening

This episode is a rare behind-the-scenes conversation that every appraiser and AMC rep should hear. For more interviews like this, follow and subscribe.

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